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Phone frozen on Apple Icon

Last night I upgraded my phone to the new IOS and this morning when I woke up my phone was stuck showing only the Apple Icon, I tried resetting it and it wont do anything.

iPhone XS Max, iOS 14

Posted on Oct 10, 2020 9:33 AM

Top-ranking reply

Axel Foley

Level 10

149,598 points

Posted on Oct 10, 2020 9:40 AM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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Phone frozen on Apple Icon

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