how do I connect my iPhone to my Mac when it's my phone isn't turning on

my phone isn't turning on and its going to the white apple logo restart screen then going black. How do I connect to my Mac?

iPhone X

Posted on Oct 10, 2020 11:21 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2020 11:24 AM

Maybe I am stating the obvious and that is to connect your iPhone to your computer with a USB to Lightning cable (same one you use to charge your iPhone).


1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Oct 10, 2020 11:24 AM in response to scarlett245

Maybe I am stating the obvious and that is to connect your iPhone to your computer with a USB to Lightning cable (same one you use to charge your iPhone).


1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3) If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

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how do I connect my iPhone to my Mac when it's my phone isn't turning on

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