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My son broke his iPhone 7 and it doesn’t work, bought him a new iPhone 11 but cannot figure out to access his iCloud to transfer his data from old
to new phone. Everywhere we try it asks for a verification code that was sent to his broken phone! Please help!
iPhone 7, iOS 14
Mahon71 wrote:
My son broke his iPhone 7 and it doesn’t work, bought him a new iPhone 11 but cannot figure out to access his iCloud to transfer his data from old
to new phone. Everywhere we try it asks for a verification code that was sent to his broken phone! Please help!
Does his new phone have the same phone number/SIM?
If so, send the request to the "new"phone.
https://support.apple.com/en-us/HT204974
Otherwise, you need account recovery.
https://support.apple.com/en-ca/HT204921
Mahon71 wrote:
My son broke his iPhone 7 and it doesn’t work, bought him a new iPhone 11 but cannot figure out to access his iCloud to transfer his data from old
to new phone. Everywhere we try it asks for a verification code that was sent to his broken phone! Please help!
Does his new phone have the same phone number/SIM?
If so, send the request to the "new"phone.
https://support.apple.com/en-us/HT204974
Otherwise, you need account recovery.
https://support.apple.com/en-ca/HT204921
Broken phone data transfer to new phone
