So I bought my Mom an iPhone we can FaceTime bbut when I bring up her contact there is no icon the video or FaceTime calis that a problem with my phone or her pho

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So I bought my Mom an iPhone we can FaceTime bbut when I bring up her contact there is no icon the video or FaceTime calis that a problem with my phone or her pho

I bought my mother a iPhone Xr so we can FaceTime which is not a problem but when I bring up her contact there is no FaceTime icon or at least it’s not blue so I can’t click on it, My daughter said when she clicks on her contact info it’s the same problem so I’m assuming it’s with my mom’s new phone what do I need to tell her to fix this problem?

Posted on Oct 10, 2020 10:04 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,478 points

Oct 10, 2020 10:30 PM in response to Pickle399

It appears that your Mom's iPhone XR is not signed into FaceTime and possibly not signed into Messages either.

Open Settings ➔ FaceTime ➔ FaceTime : Ensure that this switch is set to ON.

Open Settings ➔ Messages ➔ iMessage: Ensure that this switch is set to ON.

Of course, for both instances above, she will be required to signed into her Apple ID (If she isn't already) and then both services will be activated.

Axel F.

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