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ipad won’t unlock

My iPad Pro 2018 has been working fine all day until about 20 minutes ago when i went to unlock it but it does not let me swipe up. the screen is fully responsive, but when i go to swipe up and go to my password or face id nothing happens, and when i try to open notifications that i get they just disappear and i’ve also tried resetting it with the power button and volume button. has anyone else experienced this and found a solution?

iPad Pro, iPadOS 14

Posted on Oct 11, 2020 3:50 AM

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Question marked as Best reply

Posted on Oct 15, 2020 4:18 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

2 replies
Question marked as Best reply

Oct 15, 2020 4:18 PM in response to nylah50

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

ipad won’t unlock

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