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App icon turn white grid

So, I can’t open one of my app on my iPhone, its turn white grid. I already restart my phone many times but it still not working. The app also not appeared in the iPhone storage list. I search it manually on App store and its says i just have to open the app (already installed on my phone) and I still have space in my storage. What should i do?

iPhone 6, iOS 12

Posted on Oct 11, 2020 7:04 AM

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Question marked as Top-ranking reply

Posted on Nov 10, 2020 9:58 AM

Hello did you ever get this fixed cause this just happened to me, please let me know.

4 replies

Oct 15, 2020 4:01 PM in response to Picasay


Hello Picasay,


Thanks for asking the Apple Support Communities for help with an app and the white grid.


Please check the troubleshooting in this help article: If you can’t download or update apps on your iPhone or other Apple device - Apple Support


"If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app."


Here is a link to the app: SuperStar SMTOWN on the App Store - Apple


Thanks and have a wonderful day.

App icon turn white grid

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