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Scam?

Received six phone calls in 30 minutes from apple support claiming there was a breach in my iCloud. Pressed 1 to speak to tech support. They knew my name and said my iCloud Account was being used in Russia Romania Philippines and some other place. They told me to go on my iPad and go to the App Store and download an app that would allow them access to my iPad. I hung up because that sounds very suspicious. They have called twice more. I was less suspicious when they knew my name since my name is not on my landline account. Is this a scam? They are very persistent.

iPad, iPadOS 13

Posted on Oct 11, 2020 12:35 PM

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Posted on Oct 11, 2020 12:38 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Question marked as Best reply

Oct 11, 2020 12:38 PM in response to Mo0819

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Scam?

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