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I have a brand new (2 days old) SE and the sound to the earpiece speaker is muffled. I've tried all fixes suggested by Apple....still the same. Any more ideas ?
Don't expect this issue on a new phone !
iPhone SE, iOS 14
Hello Barbs007,
We certainly want you to enjoy your new iPhone SE and understand that the sound in the receiver (earpiece) of the iPhone is muffled. We’d like to help however we can.
Does this happen in every app or function that uses the receiver of your iPhone or only during specific uses such as making and receiving phone calls? If you have a case or protective film on your iPhone, does this persist if either are removed?
Here’s a helpful resource to follow for this issue as well:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
Please reach back out if you have any other questions or concerns.
Cheers!
Barbs007,
We appreciate that additional information. Let’s continue to look into this with you. Next, follow these steps to further test the sound of the receiver of your iPhone:
1. Set the Ring/Silent switch to ring.
2. Go to Settings > Accessibility.
3. Tap Audio/Visual.
4. Slide the audio volume balance slider all the way to the right.
5. Go to Settings > Sound & Haptics > Ringtone.
6. Tap on a ringtone to play it.
7. Listen to the sound from the receiver.
When you're done testing, be sure to return the audio volume balance slider to its previous setting under Settings > Accessibility > Audio/Visual.
If the sound from the receiver is muffled when you play a ringtone with those steps, then we would recommend having your device inspected:
If the sound from the receiver is fine after doing this, then next make a FaceTime audio call and see if the sound is muffled during this call as well.
We hope that helps!
Thanks for your contact.
The issue only happens when making or receiving calls. If the phone is put on speaker mode, the sound is fine. It only seems to be the earpiece receiver.
There is no protective film or case, so that's not the issue.
Thanks.
New SE (2020) muffled earpiece.
