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CANNOT VERIFY SERVER IDENTITY M.HOTMAIL.COM SINCE JUNE 2020

Hi I am continuing to have this issue pop up 1-2 times every month since June'20. I have done every youtube cure, every google cure and many many Apple Techs have tried to help. I presently have on top Apple Technician looking after my case since August and logs have been taken from my Ipad 12.9" 3rd gen and iphone 8plus but still this happens. It is depressing to the point that after 10 years of Apple I will next go to Samsung as this IS 100% an Apple problem. I have had diagnostics done by Microsoft as my email account is with hotmail and I have done everything that Apple has also asked to try with their diagnostics team. It is only the Apple Mail App because the Outlook app works fine that is how we know it is Apple that can not fix this. The details on this error says it is from country CN location Wuhan so is someone trying to get into my account? Apple does not know. I had NBN installed one month prior to this issue and had my provider also check the account all clear. It only happens at home when on my wifi but then it only happens overnight so I wake up to it there for I can not be 100% sure that if I went to stay at a friends house for 3 weeks that it would not happen there because as it happens between 12am - 5.30am I am obviously at home. I am so upset over this I can not rest worrying that one morning I will not be able to access my emails, or my phone or ipad will stop working etc etc. I really need help.

iPad Pro, iPadOS 14

Posted on Oct 12, 2020 11:24 PM

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Question marked as Top-ranking reply

Posted on Oct 13, 2020 2:14 AM

I wouldn’t get to stressed about occasional appearance of this message. It is actually a good thing to see, as it serves as a warning that something might be intercepting network traffic.


The internet is a huge meshed network of connections - over which your internet traffic may pass over many links as it passes from A to B, the route that individual data packets will follow being completely outside of your control. Routing tables and protocols route traffic between major data centres - very often being routed through many countries before reaching its ultimate destination within a fraction of a second.


Without delving too deeply into motives or the mechanics, some countries routinely monitor network traffic as is crosses their borders - and this can sometimes cause TLS/SSL connections to raise a warning. Unless the issue happens all of the time, it is generally nothing with which to be overly concerned; it is almost certainly nothing over which you have any control - other than to be aware and monitor the situation.


Notwithstanding the previous paragraph, I’m not suggesting that your traffic is being monitored - only that that traffic can be monitored/analysed. Unless you live in a country where civil liberties are heavily controlled - or you are involved in certain activities - it’s merely something of which to be aware.


As for your specific observation, you’re not alone. I too see an occasional alert of this nature with my Microsoft mailboxes. An occasional alert is benign.


Whilst it is not possible to offer a fix, I hope this information and reassurance is helpful to you.



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3 replies
Question marked as Top-ranking reply

Oct 13, 2020 2:14 AM in response to Trizia123

I wouldn’t get to stressed about occasional appearance of this message. It is actually a good thing to see, as it serves as a warning that something might be intercepting network traffic.


The internet is a huge meshed network of connections - over which your internet traffic may pass over many links as it passes from A to B, the route that individual data packets will follow being completely outside of your control. Routing tables and protocols route traffic between major data centres - very often being routed through many countries before reaching its ultimate destination within a fraction of a second.


Without delving too deeply into motives or the mechanics, some countries routinely monitor network traffic as is crosses their borders - and this can sometimes cause TLS/SSL connections to raise a warning. Unless the issue happens all of the time, it is generally nothing with which to be overly concerned; it is almost certainly nothing over which you have any control - other than to be aware and monitor the situation.


Notwithstanding the previous paragraph, I’m not suggesting that your traffic is being monitored - only that that traffic can be monitored/analysed. Unless you live in a country where civil liberties are heavily controlled - or you are involved in certain activities - it’s merely something of which to be aware.


As for your specific observation, you’re not alone. I too see an occasional alert of this nature with my Microsoft mailboxes. An occasional alert is benign.


Whilst it is not possible to offer a fix, I hope this information and reassurance is helpful to you.



Oct 13, 2020 3:05 AM in response to Trizia123

Seriously, if this only occurs sporadically (and once or twice a month is really nothing with which to be concerned) then put the stress aside.


As described, you’re doing nothing wrong. The alert is almost certainly benign - and is outside your control to resolve.


I do have one recommendation that may help - and if it doesn’t, will do nothing more than improve the overall security of any devices to which you apply the change. Update your devices to use a security focussed Recursive DNS Provider.


Here are three suggestions from which to choose. IPv4 and IPv6 addresses are listed here; where your network is dual stack (likely), input the full set of addresses for the selected DNS provider:


Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Oct 13, 2020 2:45 AM in response to LotusPilot

This was very helpful thank you so much. My issue is that it happens 1 - 2 times every month so it is driving me nuts. I just spoke with my internet provider again just to ensure my wifi set up is correct and they did extensive checking and say it is either Apple or Hotmail issue but again I have done all the checks with them also. I wonder if it has something to do with my actual model phone. I have an 8plus just over 2 years old and my ipad is 19 months old it is a ipad 12.9 3rd gen so relatively new. I do not download many apps, I do not play games other than solitare, i only use Facebook, messenger, email and shop on line so I get worried that I am doing something wrong. But thanks for helping me as you did and if you do find any hints for me to try other than resets, forget networks, hard restarts, delete mail account etc please let me know.

CANNOT VERIFY SERVER IDENTITY M.HOTMAIL.COM SINCE JUNE 2020

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