Mobile data displayed (4G) but is not working at all

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Level 1

8 points

Mobile data displayed (4G) but is not working at all

Hi people,

Over 2 months ago this problem started: even though I have the best connection and „4G“ is shown and I can phone perfectly fine the mobile data is not working at all, not even for WhatsApp. Since then I changed my SIM card (no result), phoned the apple support for 2 hours (reset of basically everything possible, no result) and went to an Apple Shop (reseted the whole phone, which resulted in the mobile data working for a few days). Also I used a different phone on which I uploaded my backup, this resulted in the data working for a few days but after that no more.

I (& several Genius Bar Folks) don’t understand this issue at all, please help.

iPhone X, iOS 14

Posted on Oct 12, 2020 11:55 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,990 points

Oct 13, 2020 12:19 AM in response to ToniWe

The common things between both iPhones is your backup file. There is something in the backup file that may be causing that issue. Have you tried resetting your iPhone to factory settings and then manually downloading all the apps? The only thing is that if you do this then you will not be able to use any of your older data including your medial files (Photos etc).

Axel F.

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