Keyboard won’t connect

My keyboard won’t reconnect, and I can’t type in my password to be able to do it. How can I get past the password in order to re-connect the keyboard? Thanks

iMac 27″, macOS 10.12

Posted on Oct 13, 2020 5:06 AM

Reply
1 reply

Oct 13, 2020 7:58 AM in response to Kbarker8787

Please do the following:


The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Keyboard won’t connect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.