Malware/Freezing

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Level 1

4 points

Malware/Freezing

Hi, about a week ago I accidentally clicked on a link sent by a phishing email. Ever since then I've noticed my laptop has randomly been freezing/becoming unresponsive. If I leave it open it will sometime just remain as a black screen (it is on but screen is all black) and will take a while to return to normal or I have to restart it. I had free antivirus at the time I clicked the link and have also purchased Kaspersky to double check of any malware, but there has still been none detected. Before clicking on this link, I'd never once had an issue with my Mac freezing or being unresponsive.

MacBook Pro 13″, macOS 10.13

Posted on Oct 13, 2020 5:32 AM

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Answer 1

BDAqua

Level 10

250,259 points

Oct 13, 2020 6:17 AM in response to Rakeeza

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

If that doesn't do it, we might find the problem with an etrecheck report.

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

The important part is...

https://pastebin.com/embed_js/KuvnghqA

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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Malware/Freezing

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