Tzumi 10W fast Qi charger won't charge iPhone 11 and 11 Pro Max

Question

Tzumi 10W fast Qi charger won't charge iPhone 11 and 11 Pro Max

I have an Tzumi Qi wireless charger that I bought in 2018 to charge my iPhone X and it seems like it is not compatible with my new iPhone 11 Pro Max. When I place my phone it starts charging for a few seconds and then it stops. The green light flashes when it should be stable. I've even tryed taking the case off but the problem remains. When I put back the old Iphone X, it works just fine (I don't even have to take the Evutec case off).

A few days ago I tryed charging a friend's iPhone 11 and the same thing happened... It won't charge and the green light keeps blinking. The old iPhone X, on the other hand, charges perfectly.

It's a very nice smart charger that shuts down by itself when the phone reaches 100% and I can't understand why it won't work with the iPhone 11...

Any thoughts? Thank's in advance.

iPhone 11 Pro Max, iOS 14

Posted on Oct 13, 2020 7:10 AM

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Answer 1

KMB_12

Community Specialist

Oct 17, 2020 7:07 PM in response to beto.silva.br

Hello beto.silva.br,

It sounds like you are unable to wirelessly charge iPhone 11's with a specific charger.

Here are some resources that can help:

How to wirelessly charge your iPhone

Ensure both devices meet the qualifications: "There are many Qi-certified chargers available in the market that charge an iPhone with the latest version of iOS at rates up to 7.5 watts. These chargers are available at the Apple Online Store and Apple retail stores."
Follow the additional steps under "Learn More."
If you cannot find this charger in the list of Qi-certified chargers as "other Qi-certified chargers might vary in functionality and performance. If you have questions, contact the manufacturer" here Tzumi

Hope this information helps.

Have a good day.

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Tzumi 10W fast Qi charger won't charge iPhone 11 and 11 Pro Max

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