i am a teacher at Ohio Hi-Point Career Center. I have a couple of Ipads that a student logged into with his Apple ID. I need to reset the Ipad for my class. The student is unreachable to get his login information. How can I reset the Ipad?
iPad Pro, iPadOS 13
If the iPads are not centrally managed (central management might normally be expected in an Educational environment), in absence of the AppleID credentials used to activate the devices, you will need to find documentary evidence that the devices are owned by your organisation.
With proof of ownership that is acceptable to Apple, at their absolute discretion, Apple may be able to assist. You would need to contact your Apple Account manager, or seek assistance directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively, the technicians at the Genius Bar of your local Apple Store may be able to assist.
Otherwise...
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If the iPads are not centrally managed (central management might normally be expected in an Educational environment), in absence of the AppleID credentials used to activate the devices, you will need to find documentary evidence that the devices are owned by your organisation.
With proof of ownership that is acceptable to Apple, at their absolute discretion, Apple may be able to assist. You would need to contact your Apple Account manager, or seek assistance directly from Apple Support. You’ll find the Contact Support link at top-right of this page. Alternatively, the technicians at the Genius Bar of your local Apple Store may be able to assist.
Otherwise...
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
i am a teacher at Ohio Hi-Point Career Center. I have a couple of Ipads that a student logged into with his Apple ID. I need to reset the Ipad for my class. The student is unreachable to get his login information. How can I reset the Ipad?
