IPhone 11 Pro - connectivity issues

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IPhone 11 Pro - connectivity issues

I purchased iphone 11 pro in Feb 2020 and have been experiencing horrible connectivity issues on face time calls and voice calls. The call continues to go in and out. I called Verizon, they ran multiple test to no prevail. Then I went to apple in July, they ran test and gave me a new phone. The problem did not fix. if im on a call and say" I need to go to the apple store'" whoever I am on the call with only hears " I go apple" this is a huge problem

iPhone 11 Pro, iOS 14

Posted on Oct 13, 2020 10:19 AM

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Answer 1

judysings

Community Specialist

Oct 18, 2020 9:55 AM in response to charisma111

Hey there charisma111,

We'd like to see how we can help with your connectivity issue with your iPhone 11 Pro. We rely on our iPhones daily and can understand the concern.

We'd like to learn more about your issue. Do you experience this same issue in multiple locations? Do you currently have a case on your iPhone? If so, do you experience the same behavior with the case off?

Does the issue persist if you restart the iPhone?

Restart your iPhone

Let's start there.

We look forward to your response.

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IPhone 11 Pro - connectivity issues

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