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New Apple Watch won't accept my Apple ID and password. What is the solution?

My son just upgraded to the new Apple Watch and gave me his old one. He cleared it from his account. When I try to use my iPhone to set up the Watch and pair the two, the Watch ask for my User ID and Password (both of which are valid), my iPhone tells me I am using the incorrect Apple ID.

iPhone SE, iOS 14

Posted on Oct 13, 2020 1:00 PM

Best reply

Community User

Posted on Oct 13, 2020 2:07 PM

The phone is looking for the apple id that your son used to pair it to his phone.

It sounds like he hasn't removed the activation lock,ask your son to follow these steps;

Remove activation lock

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New Apple Watch won't accept my Apple ID and password. What is the solution?

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