Issue with screen recording in Microsoft Teams

Question

Level 1

8 points

Issue with screen recording in Microsoft Teams

Hi there,

I'm using a MacBook Pro (2019) with macOS Catalina (Version 10.15.7).

After I updated to the latest OS version, I started having problems with Microsoft Teams' desktop app. I'm unable to share my screen there because:

We need permission to share your screen

Go to Security & Privacy > Screen Recording to give permission and start sharing.

It used to work before I updated to the latest OS version. I haven't changed this setting.

What I tried was:

disable/enable setting for Teams
clearing Teams' cache
reinstalling Teams

None of those worked. The other app which is allowed to do screen recording is Google Chrome and I'm experiencing no issues with it.

Please help me to solve this problem as I prefer using Teams' Desktop app instead the web one.

Thank you in advance!

King regards,

Georgi

MacBook Pro 16″, macOS 10.15

Posted on Oct 14, 2020 7:40 AM

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Answer 1

Top-ranking reply

JoroBG Author

Level 1

8 points

Nov 10, 2020 3:16 AM in response to xanderw

Hello @xanderw,

Nope, using Teams on fullscreen doesn't solve the issue as most of the team this is the way I was using it.

However, today a new macOS update has been released. Just installed it and noticed that I screen sharing in Teams works.

Hope it'll stay like that.

Cheers!

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Answer 2

JoroBG Author

Level 1

8 points

Oct 29, 2020 10:14 AM in response to xanderw

Hi,

That’s the issue, none of those help and using it via a browser works ok.

Still no fix for that bug, unfortunately.

Another bug:

Sometimes my laptop is connected to internet via Wi-Fi BUT Teams says “No internet connection.”, which is so annoying — not everytime restarting the app helps (a MacBook restart may be required).

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Answer 3

JoroBG Author

Level 1

8 points

Oct 14, 2020 11:11 PM in response to Community User

Hello. Good to know that it's not a local one then... Looking forward they releasing an updated which fixes that bug because it's so annoying... When you need to share your screen, you can use the web app instead -- it works there at least (as the screen sharing goes through the browser).

Here's the thread I opened in the MS Forum: https://answers.microsoft.com/en-us/msteams/forum/msteams_tfb-msteams_tfmac/issue-with-screen-recording-in-microsoft-teams/79e58182-da17-4664-a75e-3fc38059f0c1?tm=1602686982035

But nothing there helped me.

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Answer 4

xanderw

Level 1

4 points

Oct 29, 2020 10:09 AM in response to JoroBG

Hi,

Found this thread as I'm having the exact same issue. (finally) updated to Catalina (10.15.7) last night (28/10/2020) and now today Teams (1.3.00.28778) won't share my screen - whereas it did previously - despite prompting the 'Security and Privacy' popup the Teams app does not appear in the 'Screen Recording' panel. I've tried everything previously said, unistall, reinstall, restart computer, emptying cache etc and I cannot prompt the app to appear.

Contingency plan is to use the screen share in the web app as Chrome functions normally and does appear in the App panel.

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Answer 5

xanderw

Level 1

4 points

Oct 29, 2020 10:30 AM in response to JoroBG

Hey Joro - me again - I was doing some more rampant investigating, happened on this thread which didn't seem immediately relevant (https://apple.stackexchange.com/questions/376605/mac-catalina-and-microsoft-teams-screen-sharing-permissions), however, there is that last comment about putting the Teams app in fullscreen and then attempting to share and when I did that it gave me the prompt in a different style and it did indeed add Teams to the 'Screen Recording' panel and I have been able to successfully share, let me know if it works for you!

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Answer 6

Oct 14, 2020 10:44 PM in response to JoroBG

I am having this issue as well. there is something going on with screen sharing not working properly after the 10.15.7 update.

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