Contacts constantly getting lost

Hi all, has anyone else experienced problems since the new update? Any contacts that I have added or updated in the last year or so seem to get lost...the messages are still there but it’s not associated with a contact. It’s really annoying as my husband recently changed his number! It’s like the phone ‘sticks’ on messages and then everything goes down. I’ve tried toggling the settings, I’ve tried removing my Apple ID association and then re-adding, but it’s doing it all the time. Very annoying!

iPhone 8

Posted on Oct 14, 2020 12:08 PM

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1 reply

Oct 19, 2020 12:18 PM in response to dawny_henny

Hi, dawny_henny.


Welcome to the Apple Support Communities. We’re glad you decided to reach out about the issues you’re experiencing with your iPhone after updating. If we understand correctly, not only are your recently added contacts not appearing, but it sounds like the Messages app is also becoming unresponsive and impacting your entire device.


We suggest starting with the following steps:


Update to the latest iOS version:

Update your iPhone, iPad, or iPod touch - Apple Support


Check to see if there is a lack of available storage that may be impacting the performance on your iPhone. 

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support


Finally, check your battery health to see if it could be an issue.

iPhone Battery and Performance


If the issue remains unresolved, we’d like to learn more. 


  • Is this happening with the iPhone 8 listed in your profile? If it is, which iOS version is installed?
  • Are you using iCloud to sync your Contacts and/or Messages? If so, do you notice any other issues with iCloud content? (e.g. Photos, Calendars, etc.)
  • Are you using Wi-Fi or a cellular data connection? Have you tried both?


All our best.

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Contacts constantly getting lost

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