Activating external switch

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Level 1

9 points

Activating external switch

Prior to updating the ipad I use at work to iOS 14 the external switch that I am using worked perfectly fine, we have a USB-c to USB adapter in addition to a tapio switch in order to connect the button to the ipad, now when I connect the switch and turn on switch control it does not seem like the switch is connected or responding. I have tried adding a new switch but I can not get any further than the "Activate your external switch" screen. Has anyone else experienced this?

Posted on Oct 14, 2020 12:30 PM

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Answer 1

ManJor

Community Specialist

Oct 19, 2020 12:25 PM in response to Amy_Wilson

Hi there, Amy,

We certainly understand how important it is that you're able to connect your Tapio Switch to your iPad. We want do all we can to help you.

Do you have access to an alternate USB-C to USB adapter we can use to connect your switch to your iPad? If not, do you have access to another iOS device to connect your Tapio Switch to?

Do you still experience the same behavior after you restart your iPad?

Cheers!

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Answer 2

Oct 20, 2020 8:29 AM in response to Amy_Wilson

Thanks for giving it a try, Amy,

If you're experiencing the same behavior with two different iPads, we'd recommend that you reach out to the manufacturer directly to help look into this with you. You can find their contact details here: Origin Instruments Corporation

Take care!

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Answer 3

Amy_Wilson Author

Level 1

9 points

Oct 19, 2020 4:27 PM in response to ManJor

I have tried using the USB to lighting cable to attach the tapio to a completely different iPad with a the same results.

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Answer 4

Nov 8, 2020 6:51 AM in response to barberlives123

Hello, I also have the same problem, Tapio conected to lightning port not working after update to ios14. Two weeks ago everything was working on ios13. I tested on ipad air 2 and iphone SE and the same result - device is not recognized as external switch. I connected via usb to Macbook as mouse mode and everything is working, so Tapio interface is not corrupted. I think it is ios14 problem with eternal switches connected via cable...

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Activating external switch

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