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User profile for user: DEW20
DEW20 Author
User level: Level 1
4 points

My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

Posted on Oct 14, 2020 5:31 PM

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User profile for user: Allan Jones
Allan Jones
User level: Level 9
71,996 points

Posted on Oct 14, 2020 6:19 PM

You will need Apple to help you. Please see this Apple article regarding this situation:


How to request access to a deceased family member's Apple accounts - Apple Support

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My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

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