Level 1

4 points

My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

Posted on Oct 14, 2020 5:31 PM

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1 reply

Level 9

78,242 points

Oct 14, 2020 6:19 PM in response to DEW20

You will need Apple to help you. Please see this Apple article regarding this situation:

How to request access to a deceased family member's Apple accounts - Apple Support

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My sister recently passed away and I need to factory reset her ipad but I have no is or password for her ipad. How can I do this?

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