You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

My phone is frozen and it won’t turn off. How can i troubleshoot ?

my phone is frozen and I can’t turn it off or restart it.

iPhone 11 Pro

Posted on Oct 14, 2020 8:12 PM

Top-ranking reply

Level 10

103,978 points

Posted on Oct 15, 2020 1:05 PM

Hello,

1) Press and release the volume up button

2) Press and release the volume down button

3) Press and hold the side power button until it restarts

See the steps in this link for more detail:

Good luck.

View in context

Similar questions