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Level 1

4 points

My phone is frozen and it won’t turn off. How can i troubleshoot ?

my phone is frozen and I can’t turn it off or restart it.

iPhone 11 Pro

Posted on Oct 14, 2020 8:12 PM

Top-ranking reply

Level 10

103,870 points

Posted on Oct 15, 2020 1:05 PM

Hello,

1) Press and release the volume up button

2) Press and release the volume down button

3) Press and hold the side power button until it restarts

See the steps in this link for more detail:

Good luck.

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