My phone is frozen and it won’t turn off. How can i troubleshoot ?
my phone is frozen and I can’t turn it off or restart it.
iPhone 11 Pro
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Hello,
1) Press and release the volume up button
2) Press and release the volume down button
3) Press and hold the side power button until it restarts
See the steps in this link for more detail:
If your iPhone, iPad, or iPod touch won‘t turn on or is frozen
Good luck.