Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

my phone is frozen and wont turn off or reset

my phone is frozen and wont turn off or reset

iPhone 11, iOS 15

Posted on Dec 21, 2021 2:21 PM

Reply

Best reply

Level 10

230,371 points

Posted on Dec 21, 2021 2:23 PM

Use the information in the Related Article to force restart the device. Use the section, If your screen is black or frozen

View in context

Similar questions

2 replies

Best reply

Level 10

230,371 points

Dec 21, 2021 2:23 PM in response to derionn

Use the information in the Related Article to force restart the device. Use the section, If your screen is black or frozen

Reply

Level 1

0 points

Dec 22, 2021 6:40 PM in response to derionn

The resets do not work. I have same problem. iPhone 11

Reply

my phone is frozen and wont turn off or reset

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up