Unable to rest screen time passcode even after enterting appleid and password.

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Level 1

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Unable to rest screen time passcode even after enterting appleid and password.

Unable to rest screen time passcode even after enterting appleid and password. It keeps adding failed attempts to the count and does not allow me to reset the screen time passcode. When I attempted to reset the screen time passcode the number of attempts was 13. After selecting forgot passcode, and then entering my appleid and password, it will switch back to the passcode entry window and mark at as failed.

Any one else seen this before?

My device is iPad Air 2. Currently running 14.0.1 of the software.

Posted on Oct 14, 2020 9:28 PM

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Answer 1

jeremy_v

Community Specialist

Oct 19, 2020 4:30 PM in response to Finny23j

Hello there Finny23j,

Let's see if we can help out. Screen Time is a great feature to track your usage, so let's see how we can get that feature up and running properly.

We have this great article we'd like for you to take a look at. Check it out here for when you forget your Screen Time passcode: If you forgot your Screen Time passcode

If you continue to have issues after attempting to reset the password, reach out to us using this link: Get Support

Have a great rest of your day!

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Answer 2

Finny23j Author

Level 1

8 points

Dec 2, 2020 6:12 AM in response to jeremy_v

I ended up getting help from Apple Support and reset the device as a new device. This resolved the issue. Thank you for your response.

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Unable to rest screen time passcode even after enterting appleid and password.

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