my apple account has been disabled in the app store and itunes

Do not change your Apple ID. Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call      

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856