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Iphone 11 Random Screenshots

I would like to ask why this is happening. Iphone 11 takes random screenshots sometimes. i think it happens 5 times a day or worst 8 times. it only happen when i updated to iOS 14 lately. and there was 14.0.1 update thought it will fix the problem but it didn't.

iPhone 11

Posted on Oct 15, 2020 10:38 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2020 7:44 AM

Hey YuriNikko,


We understand that you're having an issue with random screenshots since installing iOS 14, and we want to help. With iOS 14 a new feature was introduced called, Back Tap. With this feature, you can either double or triple tap the back of your iPhone to have it complete the desired action. Screenshot is one of the choices. To see if this is turned on, tap Settings > Accessibility > Touch, then scroll to the bottom for the Back Tap settings. Here's a bit more information on that feature: Adjust touch settings on iPhone


If this setting isn't turned on, do you use a case with your iPhone? If so, it could be pressing the buttons, does removing it seem to help?


Keep us posted.


Take care.

1 reply
Question marked as Top-ranking reply

Oct 20, 2020 7:44 AM in response to YuriNikko

Hey YuriNikko,


We understand that you're having an issue with random screenshots since installing iOS 14, and we want to help. With iOS 14 a new feature was introduced called, Back Tap. With this feature, you can either double or triple tap the back of your iPhone to have it complete the desired action. Screenshot is one of the choices. To see if this is turned on, tap Settings > Accessibility > Touch, then scroll to the bottom for the Back Tap settings. Here's a bit more information on that feature: Adjust touch settings on iPhone


If this setting isn't turned on, do you use a case with your iPhone? If so, it could be pressing the buttons, does removing it seem to help?


Keep us posted.


Take care.

Iphone 11 Random Screenshots

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