iPhone XS Max camera (front and rear) face detection, and flash not working.

I need some ideas here, how can this be a hardware issue if the front and rear camera failed at the same time? Running iOS 14.1 after a full reset and restore. I think the problem happened just before the update but part of the trouble shooting was the restore and update to the latest iOS version.


History- first face detection stoped working, tried all the steps for that issue, disable, re-enable, reset faces but I kept getting the error "face detection not available, try later". the next day I noticed that the actual camera, front and rear was not working, just a black screen in the camera app. I checked the flashlight/flash and it also does not work.

After trying the easy fixes like disable voice over, and restart apps and the phone, I backed the phone up on my Mac, did a erase/reset to factory settings and reload from back up and no change.


Any ideas? I keep thinking that if it was one camera or the other it could be a camera. having both quit at the same time including the flash is puzzling to me.

iPhone XS Max

Posted on Oct 15, 2020 12:56 PM

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5 replies

Nov 2, 2020 8:57 AM in response to Den-

i’m having trouble too with that and with my service. i can’t call at all so why is my dad paying my phone if i can’t call. i’ve been trying many ways and nothing. when i try to update my phone because it says to update for bug fixes. it says i can’t because “im not connected to the internet” but i am connected to the wifi. it’s getting on my nerves because im not home right now in in mexico. so it’s important for me to make calls or take pictures with family’s.

Nov 2, 2020 9:11 AM in response to Den-

Did your iPhone drop? If not this is software issue. You have to wait until 13th of November for iOS 14.2 update. But the update is not warranty that it will work normal.

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iPhone XS Max camera (front and rear) face detection, and flash not working.

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