iCloud upload stops at a certain number of photos/videos

Hi, I’ve been trying to upload all my photos and videos from my Mac to iCloud for the purposes of clearing and selling my old Mac. My New Mac has less hard drive space so iCloud seemed like the right choice. I’ve tried it twice and it keeps stopping at the same number. Also, the second time I uploaded it didn’t recognize all that I had uploaded already (99%) and started the process again. My old Mac (where the photos are) is a MacBook Pro 2011 running El Capitan. Any ideas?

MacBook Pro 13″, OS X 10.11

Posted on Oct 15, 2020 3:44 PM

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6 replies

Oct 20, 2020 10:27 AM in response to Nfarkas1

Also, the second time I uploaded it didn’t recognize all that I had uploaded already (99%) and started the process again.

That is to be expected and normal. When you stop using iCloud Photos Library and then enable it again, Photos will merge your Photos library into the existing Photos Library in iCloud. This requires a second upload of all photos and videos to compare them with the items already in iCloud. Do not sign out of iCloud Photos Library unless absolutely necessary, because it is expensive.


How large is your Photos Library? Even with a fast internet connection the upload will take a long time, because it requires the merging of the library into iCloud, not just a data transfer. For my library with roughly 50000 photos and videos it will take usually 10 days or more, without any visible progress.


You may want to check the upload in iCloud. On your iCloud webpage at www.icloud.com, you can see in the Photos.app, which photos and videos are already in iCloud.


If there is no progress for several days, the problem may be caused by incompatible items in your Photos Library. You may be seeing some problematic items listed, when you create the smart albums described in the support document, that Jeff_W.

has pointed out. If there is nothing to be found in the "Unable to upload" or "referenced" smart album, search your library for other items, that may be not supported by Photos for Mac - videos with unsupported codecs, audio files, graphics files, any files that have not been taken with a digital camera or have been edited in graphics editors. See: How to Weed out Legacy Media in Photos fo… - Apple Community


Oct 21, 2020 10:51 AM in response to Nfarkas1

It maybe that your Storage capacity in iCloud is less that what you are trying to upload. Alternative is to buy more space on iCloud OR buy an external drive large enough to hold all the pictures. Make sure the drive is formatted to something macOS can read and write to / from ( HFS+ Journaled ) if only using on Apple computers or exFat if using for both Apple and Windows.

Oct 20, 2020 9:27 AM in response to Nfarkas1

Hello Nfarkas1,


Thank you for using Apple Support Communities.


We understand that you are having issues uploading photos from your Mac to iCloud. They keep stopping at the same point in the process. We would recommend starting with the following support article to address the issues with uploading to iCloud.


About the status bar in Photos for macOS - Apple Support


Best regards.

Oct 20, 2020 7:46 PM in response to léonie

Great, thank you both for your replies! I will look into this further. My photos library has around 40,000 photos and videos so I was expecting it to take some time. I have Bell fibre optic internet so it’s pretty fast. At this point it’s been more than two weeks, but I did restart it a few times. It’s currently stuck on the same number as before again, so I probably have some incompatible files there somewhere. Question, is it possible that photos and videos that are not in my Photos app library are being uploaded to iCloud also? I only really wanted the ones in the app as the library is too large to fit in my new Mac.


Thanks again, I’ll post again when I have more time to look into it.

Oct 21, 2020 7:45 PM in response to Owl-53

Hi, thanks for your response. I have 2T of storage in my iCloud so that’s not an issue. It is currently uploading very slowly so I imagine it mostly videos at this point. I did try to export un-uploadable files but ran into the error message I posted below. No idea how to fix that but I’ll wait a few more days and see how it progresses.

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iCloud upload stops at a certain number of photos/videos

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