Hi,
So my Snapchat videos and picture quality is extremely blurry. I’ve contacted their support and they claimed that it is an iOS issue. I’ve restarted my phone, uninstalled Snapchat and installed and nothing has helped. Maybe it’s a software update bug? I don’t know but can it please be fixed.
iPhone X, iOS 14
Hey Daisy,
What was the response that Snapchat gave you? Could you post that here, because I've been trying hard to get any sort of response here and from Apple in regards to this issue with no luck. Have another discussion going here - https://discussions.apple.com/thread/251976815 - with someone else.
It's getting frustrating as it seems like all these topics here on the forums get looked at as individual issues and not that they might all be related in some fashion. So if you could provide the Snapchat response that might give us a little bit of leverage.
Hi there, DaisyDazeee! Thank you for posting your question to the Apple Support Communities. We understand that capturing great quality photos is important and we’d like to point you in the right direction for support.
To start, we’d like to provide you with this Apple Support resource that explains the first troubleshooting steps you should try if you are noticing an issue with your camera’s image quality.
If the camera or flash on your iPhone, iPad, or iPod touch isn't working
We’ll also want to be sure that you are using the latest system software for your device. Please follow these instructions when backing up and updating your iPhone:
Update your iPhone, iPad, or iPod touch
If you continue to notice the same problem after this. Please contact Apple Support for more help.
We hope this information sets you on a path to resolution.
Cheers!
Snapchat Camera Quality
