MacBook Pro crashing, Panic CPU

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MacBook Pro crashing, Panic CPU

Hi,

I have a MacBook Pro 2020 that keeps crashing regularly. The first problem I encountered was that OneNote would stall or sometimes restart. Now I am having issues with my laptop crashing. I am using a Moshi device to connect to an external screen (Lenovo). I also use the magic keyboard. I have updated my operating system and am running macOS Catalania 10.15.7. The issues have been present before updating the operating system when I was still running 10.15.6. My Office software is up to date. I have attached a system crash report (Panic CPU) and an EtreCheck report.

EtreCheck

System Error report

MacBook Pro 13″, macOS 10.15

Posted on Oct 16, 2020 4:19 AM

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Answer 1

Joseph_S.

Community Specialist

Oct 20, 2020 2:41 PM in response to janica_88

Hey there janica_88,

We see that you are having some issues with your MacBook Pro crashing when using certain Microsoft software. We would love to assist you with this.

First, try unplugging all of your devices from the MacBook Pro and resetting your SMC: How to reset the SMC of your Mac

Also, verify if this issue continues to occur when starting your Mac up in safe mode: How to use safe mode on your Mac

Depending on whether or not the issues persist in safe mode, the resource will provide guidance to you on what to do upon testing this issue.

Hope this helps!

Take care.

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Answer 2

Oct 20, 2020 4:29 PM in response to janica_88

In Etrecheck:

Diagnostics Information (past 7-30 days):

Directory /Library/Logs/DiagnosticReports is not accessible.

Enable Full Drive Access to see more information.

DO THIS:

launch Etrecheck again.

choose its Preferences and "Enable Full Drive access"

then say GO and post THAT report, which will have more information.

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MacBook Pro crashing, Panic CPU

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