'Out of memory' but 4.2gb cloud & 120gb local of unused memory

I have 5gb icloud 'free' memory on a 128gb ipad. I have 'used' 800mb of memory for apps. There is nothing else on the ipad. it is empty of data - no photos, videos, no music, nothing, zero. 


Then I download 1 x 7gb video, store it locally (this is important), leaving 120gb of memory on the ipad. 


Since downloading this 1 x 7gb file and storing locally, I get an error message the ipad cannot be 'backed up' as there is not enough memory in my cloud account to do this.


What has changed? I have every option for icloud storage switched off, so that ANY or ALL files and folders are stored locally. I have never downloaded before, or been asked to increase memory because its always been empty, and still is:


Both the ipad and icloud memories are empty - except for the usual apps and 1 file. The cloud back up for the apps is 800mb, so why since downloading 1 file, are Apple now telling me icloud is full, and I have to buy more memory to back-up, when there is 4.2gb of empty space available to do a backup of 800mb? (And it has previously always done this without any problem or error).


Am i missing something here? or do i have to pay extra to store 1 x 7gb file in my own 128gb local memory? Or is Apple calculating a 7gb file it doesn't need to back up, and is adding this to my 'free' allowance? Any help appreciated. thx

iPad Air 2, iPadOS 14

Posted on Oct 16, 2020 5:07 AM

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Posted on Oct 20, 2020 11:20 AM

Just as I expected, davey17x.


Once again you go to the wrong set of switches for the purpose you claim:

  1. Do you not recognize that these settings are about “APPS USING ICLOUD”?
  2. For iCloud Backups, one must go to the iCloud Backup options, in Settings -> [Your Name] Apple ID, iCloud, Media & Purchases -> iCloud -> Manage Storage -> Backups under “CHOOSE DATA TO BACK UP”.


The options you have shown pertain only to direct iCloud storing, and sharing, and synchronizing of App data and/or files using iCloud, in quite a different capacity than for Backups.


Additionally, don’t you know that Backups don’t «spirit away» your «data»? Backups are but a storage of a copy of your data.


Backups are for safe keeping, just in case.


While you are correct that only a single (the latest) backup is necessary, there are times when people, for one reason or another, wish to go back to an even earlier state: it’s like wanting to go back to an earlier version of a document.


Though Backups are compressed—in order to minimize space used—files that are already compressed, to minimize how much space they use, typically cannot be compressed further (or only a tiny bit, at best). Hence, a 7 GB video file (which is, typically, already compressed) will obtain little if any compression when Backed-up.


Hence the reason for expecting that the addition of that single file will put you over the 5 GB allocation.


However, as I’ve already stated, if you wish to take your «chances», in not backing up, that’s up to you.


History shows that the likelihood that you will regret that decision is very nearly 100%, given enough time.

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Oct 20, 2020 11:20 AM in response to davey17x

Just as I expected, davey17x.


Once again you go to the wrong set of switches for the purpose you claim:

  1. Do you not recognize that these settings are about “APPS USING ICLOUD”?
  2. For iCloud Backups, one must go to the iCloud Backup options, in Settings -> [Your Name] Apple ID, iCloud, Media & Purchases -> iCloud -> Manage Storage -> Backups under “CHOOSE DATA TO BACK UP”.


The options you have shown pertain only to direct iCloud storing, and sharing, and synchronizing of App data and/or files using iCloud, in quite a different capacity than for Backups.


Additionally, don’t you know that Backups don’t «spirit away» your «data»? Backups are but a storage of a copy of your data.


Backups are for safe keeping, just in case.


While you are correct that only a single (the latest) backup is necessary, there are times when people, for one reason or another, wish to go back to an even earlier state: it’s like wanting to go back to an earlier version of a document.


Though Backups are compressed—in order to minimize space used—files that are already compressed, to minimize how much space they use, typically cannot be compressed further (or only a tiny bit, at best). Hence, a 7 GB video file (which is, typically, already compressed) will obtain little if any compression when Backed-up.


Hence the reason for expecting that the addition of that single file will put you over the 5 GB allocation.


However, as I’ve already stated, if you wish to take your «chances», in not backing up, that’s up to you.


History shows that the likelihood that you will regret that decision is very nearly 100%, given enough time.

Oct 18, 2020 10:51 PM in response to davey17x

As I’ve tried to help you see, davey17x, while those «simple toggle switch[es] that say 'apps using icloud' and they're all switched off, as [you] don't store ANYTHING on the icloud» are only about direct storage to iCloud, and have nothing (except peripherally) to do with iCloud Backups.


Even the peripheral affect is the opposite of the actual, direct affect: if you do store images on iCloud, then these same images will not be part of an iCloud Backup; on the “flip-side”, if you don’t store images on iCloud, then these images will be part of an iCloud Backup.


Do you see the reverse relationship, now?


Additionally, the only things that will be backed up in an iCloud Backup are things that are «locally stored», such as App data, and your 7 GB video file.


After all, anything that is only «locally stored» is vulnerable to data loss, including the loss of your device.


Do you still have your 7 GB video file?

Oct 16, 2020 2:39 PM in response to davey17x

Welcome, davey17x, to Apple Support Communities!


You are wondering why, after downloading a single 7 GB (gigabyte) file, you «get an error message the ipad cannot be 'backed up' as there is not enough memory in [your] cloud account to do this.»


Unfortunately, the backup system doesn’t know that you don’t want that 7 GB file to be backed up, and there is no way to designate which files are or are not to be backed up.


You could change to using a Computer (PC or Mac running iTunes, or Mac running Catalina using the Finder) for your backups.

Oct 18, 2020 12:19 AM in response to davey17x

The problem, davey17x, is that you are misinterpreting the iCloud related Photos App options as iCloud Backup options, and they are not.


It’s as simple as that. The purpose of said options has only an incidental affect upon iCloud Backups: simply to avoid duplicating iCloud use.


The principle is that if the files already reside on iCloud (using iCloud photos, sharing, syncing, etc.), then there is no need to take up iCloud space to Backup those same files.


In your case, you have chosen to have no other means for protecting your files, so an iCloud Backup is the only remaining option for protecting your files.


Have you tried what I recommend?

«How about going to Setting -> [Your Name] Apple ID, iCloud, Media & Purchases -> iCloud -> Manage Storage -> Backups -> [Your Device], and seeing how large your Backups have been, and how large your Next Backup Size is calculated to be. (Note: it may take some time for your device to determine your Next Backup Size.)


You can also go into “CHOOSE DATA TO BACK UP”, from there. (That lets you choose which Apps you do or do not want to be backed up. It does not go down to individual files.)»


There are no other options that pertain to iCloud Backups.


The other iCloud related Photos App options are not about iCloud Backups, but other iCloud features related to sharing Photos App content.

Oct 16, 2020 3:56 PM in response to davey17x

Unfortunately, davey17x, switching on or off «icloud photos, photo stream and shared albums» does not change whether that downloaded 7 GB video file is backed up, except in that if that file is already included in your «icloud photos» (by turning that option on), then it will not also be backed up in iCloud.


How about going to Setting -> [Your Name] Apple ID, iCloud, Media & Purchases -> iCloud -> Manage Storage -> Backups -> [Your Device], and seeing how large your Backups have been, and how large your Next Backup Size is calculated to be. (Note: it may take some time for your device to determine your Next Backup Size.)


You can also go into “CHOOSE DATA TO BACK UP”, from there. (That lets you choose which Apps you do or do not want to be backed up. It does not go down to individual files.)

Nov 10, 2020 1:54 PM in response to davey17x

For anyone having the same problem and following this thread. It was resolved by Apple support team, who confirmed

1 - there were no mystery files to back-up,

2 - no hidden system files taking up extra space, or other erroneous mystery files taking up space in the iCloud account allowance

3 - The iCloud account was empty, save the usual system files back-up

4 - all the toggle switches 'apps using iCloud' DO relate to stopping the iPad backing up apps unnecessarily to the iCloud,

5 - Apple don't back-up anything and everything on the iPad by default, that's why the switches are there - off means off.

6 - The original problem of backing up a 5gb file that didn't exist, was a software glitch, resolved once the next software update was installed.

Oct 19, 2020 3:38 PM in response to davey17x

You end with «yes... of course I back-up software...», davey17x.


Interestingly, iDevices haven’t backed up any of the software since something like iOS 9, or earlier.


It does back-up App Data, including App settings, and files.


I am curious as to why your 7 GB video file was either not backed up (assuming you have actually had a successful backup, since rebooting), or was able to be sufficiently compressed to fit in your 5 GB limit (most video files are quite compressed already).


But, if you’re happy, I’m happy, and will think nothing more about such.


Just be aware, that whatever is not actually backed up (or otherwise stored elsewhere, besides local copies) is subject to data loss, and will be lost, at some point. It’s guaranteed, unfortunately.

Oct 16, 2020 3:06 PM in response to Halliday

Well, yes Halliday, I obviously am wondering why, that's the reason I posted. There's 5 times more memory than required - that's why I'm wondering too.


I've already stated the icloud is empty, and has 4.2gb space for an 800mb maximum back-up.


And yes you can technically designate which 'photo' files AREN'T accessible on cloud, as there are toggle options in the 'Photos' settings to switch off icloud photos, photo stream and shared albums.


You can also turn off the Photos app in the icloud storage settings - and the settings currently show 307mb of 5gb used, so if its not backing up photos or videos, and there's nothing else to back-up, it doesn't need MORE storage.


Now whether or not that follows, I don't know, that's why I was wondering.


And sure, I could transfer it to my macbook pro, but that's not why I run a perfectly good (and virtually empty) ipad.


Cheers



Oct 17, 2020 1:31 AM in response to Halliday

Thanks for that, although it posits more questions than it answers - if the option is there in both 'cloud' settings and in 'photos' settings NOT to back-up local photos, and although I've switched them all off, you're still saying it's going to back up the 7gb file anyway?


Then what exactly is the point of having multiple options NOT to back up the files (in photos)... and you're wondering why I'm wondering? No wonder I'm wondering :-)


As night follows day, one assumes that if the software gives multiple options, they're built to work, not simply override and backup the whole of the ipad anyway, irrespective of any chosen setting - that really doesn't make sense. That would be like having the windscreen wipers on the car going all the time, and Mercedes tell you, yeah, we know there's an off switch on the dashboard but we prefer to keep them going anyway. (no, not a great analogy but you get my point)


As I've already stated the usual backup is max 800mb (without the 7gb file) (307mb currently as I've switched the unused/empty apps off too) leaving over 5 times as much empty space as used (4.2gb) to complete a back-up.


And as I've already said, I HAVE chosen NOT to back up ANY data.. and as we're only actually talking about 1 solitary file - it really shouldn't be backing it up - or suggesting I buy more storage when I have 124gb sitting there doing absolutely nothing.


That's why I'm assuming there is some sort of glitch - where the ipad/apple are adding the 7gb file to the data total, whereas I I have chosen multiple times, NOT to put it on the cloud, or exceed the data allowance, which I haven't and therefore it should be backing up as normal.


BTW: at one point ipad back-up calculation came out at 14gb - when the whole of the contents of the ipad show just 800mb. I've had it a couple of years - did I amass 14gb overnight by downloading a 7gb file? Obviously not - it was doubling up the 7gb file for some reason - so I cleared all the folders until the ipad was empty, save for the one 7gb file left in photos.. but its still telling me the cloud is full - and it's not - there's nothing but 800mb in it!

Oct 20, 2020 11:56 AM in response to Halliday

well well, aren't you clever Halliday. I said at the outset I wouldn't argue technicalities, because I don't claim to know, and can admit when that's the case. I'm simply relaying what's happening with my ipad, not theorising the make up of devices and data. And as long as you now feel superior, we're done.


Thanks again for reaching out.

Nov 10, 2020 7:56 PM in response to davey17x

Yes, davey17x:


«4 - all the toggle switches 'apps using iCloud' DO relate to stopping the iPad backing up apps unnecessarily to the iCloud» (emphasis added) in precisely the way I have been explaining to you. Unfortunately, that is in the reverse of what you have been trying to claim.


For instance, when one sets the Photos App to use iCloud Photos, such photos will not also be backed up to iCloud, because such would be unnecessarily redundant.


You are also correct that

«5 - Apple don't[sic] back-up anything and everything on the iPad by default, that's why the [iCloud backup] switches [which are separate from the above «’apps using iCloud’» switches] are there - off means off [for the iCloud backup switches].»


Please don’t try to spread your misconceptions to others.


I don’t remember you ever writing of «a 5gb file that didn't exist».


However, you did seem to keep writing of a 7 GB video file that you had explicitly placed in the local (hardware) storage of your iPad.


Now. If that file was actually fictitious, then there was no issue. Was there?

Nov 11, 2020 1:40 AM in response to Halliday

I didn't post for your further suppositions and cheap shots Halliday - I'm surprised you're not working for Apple, since you seem to think you know so much more than their technical experts. And I'd guess they know just a little more than you.


It doesn't appear you're qualified for this discussion, since if the file was (as you laughingly suggest) fictitious, I don't expect the Apple team would have gone to quite so much trouble to resolve the situation or bothered to get into the device direct??


And if you're so adamant that you know better about the whole matter, (despite me repeating myself endlessly, you still trying to contradict at every turn - EVEN NOW) why not contact them direct, and tell them how wrong they are, because you always know best?


Clutching at straws, splitting hairs and condescension towards to contributors or questioners isn't really helpful. We're all looking for answers, so don't assume you are always right, or that you aren't misleading yourself with your own guesswork.

Nov 11, 2020 2:29 AM in response to davey17x

You’re the one that referred to «a 5gb file that didn't exist», and only in your penultimate post, dear davey17x.


You never mentioned anything like that, in any of your previous posts.


As for what the Apple Support people told you, they were probably not wrong, dear fellow.


The only thing that is wrong is your interpretation. (Undoubtedly exacerbated by the filtering of your conversation with them through your preconceptions. It’s a well known phenomenon known as “confirmation bias”.)


Like I wrote: Please don’t try to spread your misconceptions to others.

Nov 12, 2020 9:06 AM in response to davey17x

It’s simply a matter of what the various option settings are for, dear davey17x.


You are the one that is miss-claiming what two distinct sets of options are intended to do.


I have simply clarified, so you, but, more especially, other readers, will have a clear understanding of what the options are intended for and what they actually do.


If you wish to remain in denial, there’s simply nothing I can do.


Like “they” say: “You can lead a horse to water, but you can’t make him/her drink!”


So, I focus most on making sure misconceptions are not passed on to others.

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'Out of memory' but 4.2gb cloud & 120gb local of unused memory

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