Caller ID shows Unknown caller instead of phone number

I just switched from an android device and was dismayed to see that any number my phone doesn’t recognize shows up as an unknown caller but doesn’t also show me the number that is calling.


My carrier said this is a new “feature” in IOS. How can I see both unknown caller and the phone number that is calling me?

iPhone SE, iOS 14

Posted on Oct 16, 2020 8:01 AM

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2 replies

Oct 20, 2020 4:03 PM in response to Hgwellsworth

Good afternoon Hgwellsworth,


Welcome to the Apple Support Communities!


It sounds like you are seeing "Unknown Caller" instead of a phone number for calls that are unrecognized by your iPhone.

If this is affecting a few people who are in your Contacts, verify that they haven't disabled Caller ID on their device.


The resources below will help you with this:


Check for iOS and wireless carrier updates:


Update your iPhone, iPad, or iPod touch

Update your carrier settings on your iPhone or iPad


Detect and block spam phone calls - Review the section "Turn on Silence Unknown Callers"


Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch

"If you're in the Phone app under Recents, tap the Info button  next to the phone number or contact that you want to block. Scroll down, then tap Block this Caller."


Take care.


Oct 20, 2020 5:08 PM in response to judysings

I have done all of these and none help. My carrier said this is an apple setting that can’t be turned off and I found that to be a stupid development decision.


If I have to trade calls with someone for a week, I’m not adding them to my contacts but I’d also like to be able to differentiate their number from the 10 spam calls from unknown numbers I’m getting the same week.



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Caller ID shows Unknown caller instead of phone number

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