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I have been locked out of my Ipad and wen I connect it to my computer, the computer does not recognize the IPad. I have the original power cord for the IPad.How do I proceed? I would like to connect it to Itunes so I can unlock the device.

I have been locked out of my Ipad and when I connect it to my computer, the computer does not recognize the IPad. I have the original power cord for the IPad. How do I proceed? I would like to connect it to Itunes so I can unlock the device.

iPad, iPadOS 13

Posted on Oct 16, 2020 2:32 PM

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Question marked as Top-ranking reply

Posted on Oct 16, 2020 2:55 PM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If your PC/Mac doesn’t recognise your iPad when connected, this support page should be helpful with troubleshooting the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

1 reply
Question marked as Top-ranking reply

Oct 16, 2020 2:55 PM in response to DT351_ADEK

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If your PC/Mac doesn’t recognise your iPad when connected, this support page should be helpful with troubleshooting the problem:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

I have been locked out of my Ipad and wen I connect it to my computer, the computer does not recognize the IPad. I have the original power cord for the IPad.How do I proceed? I would like to connect it to Itunes so I can unlock the device.

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