You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lil_Deb9090 Author

Level 1

4 points

locked ipad not recognized by computer or charging by computer

My ipad is locked and telling me to connect to iTunes to fix. When I connect the Ipad to my windows pc the computer does not recognize it and the ipad does not show that it's charging either. I have switched out the usb cord and connection location multiple times. I have gone into my device manager and cannot find Apple Mobile Device USB Driver or you see Unknown Device. What is my next step.

iPad Air 2, iOS 12

Posted on Dec 19, 2019 1:55 PM

Top-ranking reply

sberman

Level 10

267,783 points

Posted on Dec 19, 2019 2:12 PM

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

View in context

locked ipad not recognized by computer or charging by computer

Similar questions