Face ID not working

Hi Sanil23,

We understand the Face ID on your iPhone isn't working. We're happy to help.

If you're unable to set up Face ID, here's some steps you'll want to try: If Face ID isn't working on your iPhone or iPad Pro

If you've exhausted those steps and it still will not work, you'd want to contact Apple Support directly: Get Support

We hope this helps. Take care!

I am having the same problem. Apple tech ran diagnostics which said it is a malfunction with my Face ID sensor, but this is not a “known issue” so Apple won’t cover it. Apple community says different with the multiple threads of 100s or people having the same issue. My warranty expired 6 months ago and because Apple doesn’t recognize this as an issue, I have to pay out of pocket. Talked to customer service and even after pointing out the multiple posts on here, they still insist it’s not a known problem. It may be time to say goodbye to iOS and find a company that will stand behind their products.