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Face id not working

I am using iPhone 13 pro from last 2 weeks my face id isn’t working and if i try to reset it , system keep showing me to move iPhone higher and lower,

iPhone 13 Pro, iOS 16

Posted on Jan 31, 2023 1:03 PM

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Question marked as Best reply

Posted on Jan 31, 2023 1:09 PM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



2 replies
Question marked as Best reply

Jan 31, 2023 1:09 PM in response to Raufkhokhar

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



Face id not working

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