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TechDunce5 Author

Level 1

8 points

iTunes pre-order not completed

I recently pre-ordered an album on iTunes and the tracks that had already been released were automatically downloaded. The album has now been released in full but the remaining tracks are not available for download. I checked my Purchase History and have only been charged for the tracks downloaded at the time of purchase. However, I am unable to purchase the remaining tracks to complete the album, as iTunes says I have already purchased them.

Any idea how I can resolve this?

Many thanks.

Windows, Windows 10

Posted on Oct 17, 2020 9:56 AM

Top-ranking reply

javaliga

Level 10

119,869 points

Posted on Oct 20, 2020 11:22 AM

See the "Download a pre-ordered item" section in:

Pre-order items from the iTunes Store in Music on Mac - Apple Support

(Should be the same instructions for a PC.)

If that doesn't help use the "Contact Support" link at the top-right corner of this page.

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iTunes pre-order not completed

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