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iCloud id missing

Hello I have an iPhone 6s that I received as a gift and use since 4 years, I have the apple-id and password, but not the password of the iCloud-id as it was set by the mobile shop who sell it.


Currently my phone is locked and I can not use it. Would you help me to resolve this issue.


Thanks.

iPhone 6s, iOS 13

Posted on Oct 18, 2020 12:53 AM

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Posted on Oct 18, 2020 1:04 PM

The only way to unlock that device would be to return it to the original store (if they're still around) and have them login with the Apple ID & password.

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iCloud id missing

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