Mobile data is not working on my iPhone

Hey Duff556,

We're glad you thought to ask Apple Support Communities about the issue you're having with the cellular service on your iPhone. If you see "No Service" or "Searching" in the top bar, you'll want to follow these steps: If you see No Service or Searching on your iPhone or iPad

If instead you see the alert "Cellular Update Failed" complete these steps: If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart

We also always recommend ensuring that your iPhone software, apps, and carrier settings are updated. The current software version is 14.1. Tap Settings > General > About to see if that's what you have installed. If not, back up your iPhone, then complete the updates:

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Update apps or use automatic downloads

After updating the software to 14.1, tap Settings > General > About again to see if a carrier update pops up to install: Update your carrier settings on your iPhone or iPad

If the issue continues, let us know more details:

• What exactly happens when trying to make a call or send a text?
• Do any alerts appear, and if so, what do they say?

The more details you can provide the better.

Take care!

Duff556,

That's really good to know! If you've already updated your software and checked for the carrier settings update, we'll keep digging. Complete these steps, testing after each one:

• Temporarily disable or remove any third-party security software or VPN.
• Check Settings > Cellular > Cellular Data Options and make sure Low Data Mode is not enabled.
• Reset your network settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before. So be sure you have your passwords handy before resetting. When you're ready, tap Settings > General > Reset > Reset Network Settings.
• Check for any installed profiles, and reset APN settings: View and edit your Access Point Name (APN) on your iPhone and iPad

If the issue continues at this point, we recommend reaching out to Apple Support directly so they can look into this further. They can be reached here: Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!