You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IOS 14 message notification during calls not working

Hello,

I have been having the same issue as many it seems since the iOS 14 update


During phone calls I am not receiving vibration or sound notifications about incoming message notifications.


I have taken many of the suggested steps to fix this.

I’ve restarted, turned off do not disturb, phone is off silent, no one is muted, notifications are all turned on, I’ve tried switching up what notifications are on and off, I’ve even done a factory reset.

This is clearly a problem with the update and I’d love to know of anyone has any answers????

I am a carer of people who require many hospital visits and updates and missing these important notifications due to being on a call is causing quite an amount of upset.

Any help would be very appreciated.

iPhone 7 Plus, iOS 14

Posted on Oct 18, 2020 6:35 PM

Reply
5 replies

Oct 26, 2020 7:55 PM in response to confuzzledcara

From another post I have read, it appears that Apple may have listened to all of the earlier complaints about being disturbed by notifications while on a call and changed the way this works. I'm not positive about it, since I've not experienced a time when I would have had that happen. However, you have the option to contact Apple Support and ask them.

IOS 14 message notification during calls not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.