Cant restore iPad after software update
Hope someone can help.
My iPad has just done an automatic software upgrade overnight. After this, my iPad is only showing a black screen but is, I'm pretty sure, charged (the charger it was plugged into is charging other devices OK). I can not close / power off and re-open iPad.
When I connect the iPad to my iMac, it shows in Finder but not in iTunes. I get the message "Your Mac has detected an iPad in recovery mode. You must restore this iPad before it can be used.".
I then select 'Restore iPad' and the iPad shows, this message:
I click 'Restore and Update'.
In Finder, what there is what appears to be a downloading symbol (see image):
and Finder shows:
This takes around 25 minutes to complete.
The symbol shown above changes to a spinning symbol:
Almost immediately, the Apple logo appears on the iPad screen. This is quickly followed by an error message on the iMac:
I have also received the error code 4014 when trying to restore.
All Apple stores at closed at the moment due to covid-19 so would greatly appreciate any assistance anyone can give.
Cheers....Scotty
iPad Pro 10.5-inch, Wi-Fi, Cellular