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Can't restore or update my iPad Pro

Help! I'm finding it impossible to update my iPad Pro. The update kept failing so I've connected it to my MacBook Pro and can neither restore or update the iPad. I keep getting the same error message - it can't be updated so needs to be restored and updated. During the restore process, I get the error message I've tried two different cables but this makes no difference. I'm going round in circles. Everytime I now turn on the iPad it asks to be connected to a computer so I can't do a restore on the iPad itself. If anyone has any ideas I'd be really grateful. My MacBook Pro is running Monterey.


The error message is The iPad "iPad" could not be restored. An unknown error occurred (1100). 065B.044C.


Many thanks, Jason.

iPad Pro, iPadOS 14

Posted on Nov 15, 2021 5:43 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2021 6:25 AM

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties with direct update from iPad Settings, you may have more success if you perform the update using a PC or Mac computer. To do so you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.


If you continue to experience difficulties, you would be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page.


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Similar questions

1 reply
Question marked as Top-ranking reply

Nov 15, 2021 6:25 AM in response to jx3brighton

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


If you continue to experience difficulties with direct update from iPad Settings, you may have more success if you perform the update using a PC or Mac computer. To do so you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.


If you continue to experience difficulties, you would be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page.


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad.

Genius Bar Reservation and Apple Support Options - Apple


Can't restore or update my iPad Pro

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