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dsostilio Author

Level 1

4 points

Unable to remove the other user's Apple ID.

The previous owner isn't with me and does not remember their password. How can I reset the iPhone and erase their information?

iPhone 4S

Posted on Oct 19, 2020 6:57 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 19, 2020 7:37 AM

Have them try to recover their password. For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Apple ID – Forgot Password

If the previous owner whose ID is on the device won't/can't remove the device from their account, the device is worthless. Apple won't unlock it for you.

Turn off Activation Lock - Apple Support.

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Unable to remove the other user's Apple ID.

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