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Windows 10 PC does not recognize my iPhone when using a USB-C to Lightning connector...works when using USB to Lightning

iTunes and Windows 10 do not recognize my iPhone when connected via a USB-C to Lightning Cable (apple supplied)

Windows, Windows 6

Posted on Oct 19, 2020 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2020 8:05 AM

Suggested troubleshooting steps;


Try with alternative USB port.

Try to connect with another cable or to another PC to isolate the issue.

Make sure that you are running the latest versions of Windows and iTunes.

Check if your firewall or antivirus programs are blocking it.


You may run diagnostics to iTunes: Launch iTunes > Help > Start Diagnostics > follow the steps on the screen.


You may also see this article https://support.apple.com/en-us/HT204095


7 replies
Question marked as Top-ranking reply

Oct 19, 2020 8:05 AM in response to Herbzl

Suggested troubleshooting steps;


Try with alternative USB port.

Try to connect with another cable or to another PC to isolate the issue.

Make sure that you are running the latest versions of Windows and iTunes.

Check if your firewall or antivirus programs are blocking it.


You may run diagnostics to iTunes: Launch iTunes > Help > Start Diagnostics > follow the steps on the screen.


You may also see this article https://support.apple.com/en-us/HT204095


Windows 10 PC does not recognize my iPhone when using a USB-C to Lightning connector...works when using USB to Lightning

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