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iTunes and Windows 10 do not recognize my iPhone when connected via a USB-C to Lightning Cable (apple supplied)
Windows, Windows 6
Suggested troubleshooting steps;
Try with alternative USB port.
Try to connect with another cable or to another PC to isolate the issue.
Make sure that you are running the latest versions of Windows and iTunes.
Check if your firewall or antivirus programs are blocking it.
You may run diagnostics to iTunes: Launch iTunes > Help > Start Diagnostics > follow the steps on the screen.
You may also see this article https://support.apple.com/en-us/HT204095
Suggested troubleshooting steps;
Try with alternative USB port.
Try to connect with another cable or to another PC to isolate the issue.
Make sure that you are running the latest versions of Windows and iTunes.
Check if your firewall or antivirus programs are blocking it.
You may run diagnostics to iTunes: Launch iTunes > Help > Start Diagnostics > follow the steps on the screen.
You may also see this article https://support.apple.com/en-us/HT204095
See if https://apple.com/itunes works any better. I can see the Windows downloads, but I’m using a Mac.
I’ll assume you have a USB-C port on your PC. But you may need to update iTunes on your PC to the latest version from either https://itunes.com or the Microsoft store.
thanks for the response but I am already running the latest version of iTunes from the Microsoft store. Any other thoughts?
See if there’s a later version on https://itunes.com. If not, you will have to use the USB 3 cable for now.
Everytime I try and update from itunes.com it takes me to the ****** microsoft store as opposed to Apple updates...anyway I can get around that? I am using WIN 10 64 bit
Still takes me to Windows Store
Windows 10 PC does not recognize my iPhone when using a USB-C to Lightning connector...works when using USB to Lightning
