Logging in to mail
When I log into the mail app, it says I’m already logged into my account on this device and then takes me back to the log in page. So I can’t access my account. Any ideas?
iPhone 11, iOS 14
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User profile for user:
amandal80
User level:
Community Specialist
Hello and welcome to Apple Support Communities, Gaby_1318.
If we understand your post correctly, you're not able to access email on your Apple device. We’d like to help.
If you’re using your email address for your Apple ID, go to Settings > [your name] > iCloud and make sure that Mail has been turned on.
If not, follow the steps in the article for your device:
If you can’t send email on your iPhone, iPad, or iPod touch -- If your iOS device has been updated to iOS 14 or iPadOS 14, the correct path to remove and re-add your account is Settings > Mail > Accounts.
If you can’t send emails in Mail on Mac
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.