Subtitle problem

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Claim2001 Author

Level 1

4 points

Subtitle problem

Hello, I want to ask one question. After upgrading on IOS 14 on my Iphone 6S Plus, all my subtitles require internet connection to display them. When I don`t have internet connection, subtitles dont show, however subtitle button is available and can be clicked. When I click this button, the subtitle field appears but there are no subtitle. However, when I connect to internet everything works fine. This problem appears only on IOS 14, before that everything worked fine.

iPhone 6s Plus, iOS 14

Posted on Oct 19, 2020 9:34 PM

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Answer 1

jeremy_v

Community Specialist

Oct 25, 2020 2:33 PM in response to Claim2001

Hi there, Claim2001! Thank you for using the Apple Support Communities. We know that being able to view subtitles must be important to you and you’ve come to the right place for help.

The following Apple Support article explains how you can enable subtitles and other features while watching content on your iPhone:

Change the subtitles or audio language for the Apple TV app and iTunes Store movies and TV shows

If you would like to watch content without an internet connection, it would be suggested that you download the movie or TV show to your device. You can find the required steps listed in this Apple Support article:

Download and stream shows and movies from Apple TV+ and Apple TV channels

We hope this information helps you access your movies and shows with subtitles as you would expect.

Cheers!

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Subtitle problem

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