I just bought an iPhone 7 and the update won’t finish it’s been doing it for hours, it’s connected to WiFi is this normal?

Hey there Jazzymaye22,

We'd like to help get your iPhone up to date. The cause of what you're experiencing can be attributed to a few things:

1. Your internet speed
2. Your Wi-Fi connection strength
3. How many other people are using the same Wi-Fi network
4. If you're using a VPN or a home Wi-Fi network

Keeping those things in mind, let's start ruling out some possible causes:

1. If you haven't tested connecting to another Wi-Fi network, this step will help rule out the majority of the things listed earlier.
2. If the issue remains, let's test updating using a computer. Check out 'Update your device using your computer' here: Update your iPhone, iPad, or iPod touch
3. Should you still need help, we'd like to provide our main support website: Get Support

Take care!