Activation trouble
I just bought a iPhone 11 from the apple store fully unlocked and when I take it to my carrier they say the can’t activate it because it’s locked and when I look threw my settings it says my phone is unlocked
iPhone 11, iOS 14
User profile for user:
Leanne_68
User level:
Community Specialist
Hey there Cesar4800,
We understand your iPhone is showing that it is currently unlocked in the Settings app, but your carrier is showing that the device is locked to another carrier. We know how important it is to get this resolved as soon as possible so you can start enjoying your new device, and we'd be happy to help.
To get started, did you follow the steps listed in the following article for help with this issue: How to unlock your iPhone for use with a different carrier
If so, and if you're still running into issues, we'd recommend reaching out to Apple Support directly at this link here: Get Support
Take care!