verification failed-cannot find this person

Hi everyone I need your help,


The other day I changed my apple ID address to my primary address because I didn't want to have 2 emails. After I did that I signed out from my apple devices (iphone and macbook) so I can sign in again with changed apple ID. I signed in on my macbook with no problem but when I try to sign in on my iphone it says "Verification failed, Cannot find this person".

I can log in on Apple ID site, Icloud and my laptop but can't with my phone. What can I do?

iPhone 11 Pro Max

Posted on Oct 22, 2020 11:02 AM

Reply
1 reply

Oct 22, 2020 12:18 PM in response to abmarko

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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verification failed-cannot find this person

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