Crunchyroll subscription not being seen across all platforms

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Crunchyroll subscription not being seen across all platforms

Hello, I just bought Crunchyroll a couple days ago using an Apple Gift Card. When I go to subscriptions, it says I have it until November. But I cannot access premium at all on any other device whether it’s PC or a Console. I tried contacting Crunchyroll, but they said that since it’s a purchase made with iTunes or otherwise, it’s not their jurisdiction. Is this a problem with the way I purchased?

iPad Air, iOS 12

Posted on Oct 23, 2020 2:35 AM

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Answer 1

Jeff_W.

Community Specialist

Oct 27, 2020 3:33 PM in response to NathanielLM

Hi NathanielLM,

We understand you purchased an app subscription but are unable to access inside the app. We're happy to help.

If the subscription is not reflecting in the application, you can try these steps to restore it: If you don't see your in-app purchases

If you try this steps and there subscription still will not show in the app, you'd want to contact the iTunes & App Store support team for assistance: Get Support

We hope this helps. Take care!

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Crunchyroll subscription not being seen across all platforms

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